Training and Application Specialist

National Children’s Alliance – Washington, DC

Position Summary

The Training and Application Specialist accomplishes the annual sales/marketing objectives for NCAtrak (a software case tracking product), conducts marketing outreach, identifies training needs and conducts online and onsite customers software trainings. The Specialist manages multiple projects and tasks by implementing, evaluating and analyzing project outcomes. The position works cooperatively with the staff in the Grants Management Department, as well as with other NCA personnel. This role is supervised by the NCAtrak Manager.

ESSENTIAL FUNCTIONS

• Develop and execute NCAtrak annual marketing plan
• Conduct marketing outreach
• Construct software demos and presentations
• Stay abreast of market trends, maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals
• Manages pre and post-sale information and document flow
• Negotiates CAC agreements, state wide contracts
• Monitors terms of use and special conditions on agreements
• Assist with client onboarding
• Identifies training needs and prepares training plans
• Helps customers maximize the use of software features
• Conduct online and onsite trainings customized to the client needs
• Ensure quality of service by acquiring a thorough and detailed knowledge of technical specifications and other features of employers’ systems and processes
• Travels to areas where needs are projected
• Other duties as assigned from the Director of Grants Management and Executive Director

KNOWLEDGE AND SKILLS REQUIRED

• Proven working experience in sales/marketing and client training.
• Competency in crafting marketing plans
• Working knowledge of databases and case tracking systems
• Strong client-facing experience and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Demonstrate good judgment and problem-solving skills
• BS degree in Marketing, Business or equivalent

PREFERRED SKILLS

• Experience and knowledge of Children’s Advocacy Centers

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS

• Travel at the request of the Executive Director up to 40% of the time
• Telework option may be considered
• May require lifting of up to 20lbs

Job Type: Full-time

Education:

• Bachelor’s (Preferred)

TO APPLY

Please refer to the following instructions:

• Please email your resume and cover letter including salary requirements to recruiter@nonprofithr.com
• When submitting your application via email, please title the subject line “NCA Training and Application Specialist”
• Please title all attachments using the following format: “last name, first initial_ document name NCA” (ex. Doe, J_Resume NCA or Doe, J_Writing Sample NCA)