Measuring CAC Outcomes

Healing, Justice, & Trust: How CACs prove (and improve) their work

Children’s Advocacy Centers (CACs) provide children and families with healing and justice in a setting they can trust. We know they do because of more than 70,000 survey responses we collect each year from our caregivers and partners.

NCA’s Outcome Measurement System (OMS) helps CACs define their successes in serving children and families while helping them benchmark their progress against the work of a nationwide movement. This rich dataset from 781 CACs in 2018 demonstrates the value of the work CACs provide to children and families and the success of the CAC model in the eyes of the partners that make it possible. 

Member-exclusive OMS 2019 report just for CACs
Click here to see the member-exclusive report (login required)

Click here to view the brief "Healing, Justice, & Trust: A National Report on Outcomes for Children's Advocacy Centers 2019" This two-page brief highlights how the CAC model works, its successful outcomes, the momentum of our movement, and the need for continued and expanded support to CACs serving child victims of abuse.

Click to View or Download

*See member-exclusive report just for CACs*
(login required)

See 2018 report
See 2016 report (released in 2017)
See 2015 report (released in 2016)



How do CACs use OMS?

OMS is one of the most requested and widely used membership benefits provided by the National Children’s Alliance.  Developed in Texas in 2009 and then offered by NCA to CACs in other states starting in 2012, its success demonstrates the growing need for a unified system for evaluating CACs on an individual, state, and national level.  It provides the opportunity for each CAC to not only measure their own performance, but also benchmark themselves against the field.  Hundreds of centers across all 50 states (and a growing number of international locations) have used OMS to give families and team members a voice in the CAC process, which in turn allows centers to demonstrate their success and find areas for improvement.

OMS allows CACs to report on survey items designed to capture two measurable outcomes:

  1. The CAC facilitates healing for children and caregivers.
  2. The MDT approach results in more collaborative and efficient case investigations.


This two-page brochure highlights how CACs use the OMS program to collect feedback from families and team members, and use results to demonstrate impact and continuously improve services.

Click to View or Download



How is OMS making a difference in the work of CACs?

NCA’s Program Evaluation Coordinator, Kaitlin Lounsbury, joined the Center for Victim Research on their podcast series, Tell Us About It, to discuss the impact of the OMS program on Children’s Advocacy Centers and the families and team members sharing their voices through this program.  To listen to the podcast, visit:


For more information about the Outcome Measurement System, please contact:

Kaitlin Lounsbury at