Child & Family Advocate: Child Advocacy Center/ Case Manager: Richmond CASA

Greater Richmond SCAN seeks a qualified individual to fill a full-time position serving two of SCAN’s five programs.

The Child & Family Advocate (CFA) holds a vital role in ensuring that all victims and families served by the CAC and Multidisciplinary Team (MDT) receive consistent and necessary support services to promote healing. The CFA is expected to be present at the CAC during the forensic interviews as a first point of contact to assess for needed resources, provide information about the investigative process, and offer support and crisis intervention.    

Main duties and responsibilities for the CFA include:

  • Greet and orient the child and family to the Child Advocacy Center and the coordinated, multidisciplinary process;
  • Provide crisis intervention and ongoing support for the child and family throughout the investigation, as needed;
  • Provide caregivers with education about abuse and/or trauma and its effects on children and families, including how to mitigate the effects and build resilience;
  • Makes referrals for trauma-focused treatment for children and provides assistance to caregivers with completing the Virginia Victim’s Fund application;
  • Provides case management by maintaining client records to reflect client interaction in NCA Trak database and adhering to strict standards of confidentiality;
  • Participates in team based approach with Multi-disciplinary Team (MDT) partners, participates in MDT case review meetings and represents the child and family’s best interests at all MDT staffings; and
  • Participate in ongoing supervision, staff meetings, professional development opportunities, and maintain training requirements as outlined by GRSCAN and the National Children’s Alliance.


The Richmond CASA Case Manager provides supervision and guidance to CASA volunteers, ensuring that children involved with the Court and the Department of Social Services receive sound advocacy and permanency planning. The Case Manager is responsible for volunteer training and supervision, acting as a liaison with the Court, maintaining confidential records and data related to children, and understanding the Court process, Child Welfare System, and the services available to children and families.

            Main duties and responsibilities for the CASA Case Manager include:

  • Supervise and provide a high level of support to volunteers assigned throughout each case, placing special emphasis on volunteer engagement.
  • Assist in screening of potential volunteer candidates.
  • Assist in initial and in-service volunteer training.
  • Attend hearings and serve as a liaison to the Court.
  • Screen all cases referred to CASA and match to appropriate volunteers.
  • Maintain all necessary case information and volunteer activities in files and national database.
  • Edit all volunteer Court reports and file with the Court within required timeline.
  • Participate in public relations/community education efforts of CASA.
  • Perform other duties and special projects as assigned.

Greater Richmond SCAN is an Equal Opportunity Employer. SCAN does not discriminate against race, color, religion, sex, gender identity, sexual orientation, national origin, age, or ability.



Bachelor or Master’s Degree in counseling, social work, psychology, juvenile justice or related fields. Bilingual in English and Spanish preferred. Candidates must possess a working knowledge of social service agencies and support services available in the Greater Richmond area, demonstrate excellent interpersonal and communication skills, maintain strict confidentiality standards, have strong organizational abilities, and exhibit professional and ethical values at all times. Cross-cultural awareness and sensitivity in the performance of all duties is required. This position requires an ability to connect with others and forge strong relationships. Evening and weekend hours will be required occasionally.


Please send your Cover Letter and Resume to by close of business Aug. 16th, 2019.