Accreditation Manager

ABOUT THE ORGANIZATION

National Children’s Alliance (NCA) is the national association and accrediting body for Children’s Advocacy Centers (CACs).  Formed in 1988, NCA has been providing support, technical assistance, and quality assurance for CACs, while serving as a voice for abused children for more than 25 years. 

POSITION SUMMARY

The Accreditation Manager is responsible for acting as a liaison between CACs, consultants, and NCA in the accreditation process; providing information and access to member benefits and delivering outstanding customer service to our members. The position works cooperatively with other program associates and NCA personnel.

ESSENTIAL FUNCTIONS

• Develops and executes the Accreditation Annual Plan on time and within budget.
• Recruits, screens, orients, trains, and evaluates consultant site reviewers
• Supervises the scheduling of site reviews and the matching of consultants/sites.
• Plan and provide training for CACs, Chapters, and other stakeholders on our National Standards for Accreditation
• Staff collaborative workgroups as necessary to support Accreditation work and the development of necessary resources for the field.
• Staff lead to planning and implementation of National Standards revision and roll-out process
• Develop and execute annual training plan for existing site reviewers to follow and execute.
• Oversee online application system, including system upgrades.
• Ensures the timely participation in all DOJ reporting requirements
• Prepares Board reports on Accreditation Department goals/milestones.
• Serves as chief ambassador of Accreditation to the field, both to members and non-members alike.

OTHER DUTIES

• Work cooperatively with RCAC and Chapter staff on member compliance issues.
• Work cooperatively and positively with all NCA personnel to achieve agency goals/objectives.
• Other duties as assigned by the Director of Membership Services and Deputy Director of Operations.

KNOWLEDGE AND SKILLS REQUIRED

• Bachelor’s Degree from an accredited four-year college or university.
• Minimum five (5) years’ experience working in the Child Advocacy and/or Accreditation fields.
• Demonstrated ability to work collaboratively in a team environment.
• Demonstrated ability to build and sustain collaborative relationships on behalf of the organization with our Members and stakeholders, including RCACs, Chapters, Member CACs, and site review consultants.
• Experience working in a CAC, Chapter, or as an NCA site reviewer preferred.
• Demonstrated excellence in customer service.
• Good written and oral communication skills.
• Positive, solution-focused, problem solving orientation. Ability to appropriately manage sensitive information and situations.
• Detail-oriented, with an understanding of quality assurance processes. Prior experience with Accreditation processes preferred.
• Excellent computer skills required (including Microsoft Office applications and Adobe Professional). Ability to work efficiently with Microsoft Excel spreadsheets, creating reports, and mass correspondence.
• Experience with program evaluation and outcome measurement.
• Knowledge of GIFTS, SPSS, SAS, or other statistical analysis software preferred.

WORK ENVIORNMENT/PHYSICAL REQUIREMENTS 

• This position is mainly sedentary.
• Travel up to 25%
• May require lifting of up to 20lbs.

TO APPLY:

• Please email your resume and cover letter to recruiter@nonprofithr.com
• When submitting your application via email, please title the subject line “NCA Accreditation Manager”
• Please title all attachments using the following format: “last name, first initial_ document name NCA” (ex. Doe, J_Resume NCA or Doe, J_Writing Sample NCA)