Program Specialist

Children’s Advocacy Centers™ of Texas, Inc.

Program Specialist


Reports To:  Standards of Excellence Manager

Exempt Status:  Salaried, Non-Exempt

Commitment Type:  Full-Time, On-Going

Base of Operations:  Austin, Texas (remote friendly)


Description: Under the supervision of the Standards of Excellence Manager and in coordination with the Standards of Excellence Team, performs activities related to program excellence, program compliance, and the statewide case management system in furtherance of the organization’s vision.



  • For local centers to achieve their full potential and provide services at the highest standard of care for children and families, CACTX will provide support and guidance for program excellence.
  • CACTX will also ensure consistency in services provided by monitoring for compliance to Texas Family Code Chapter 264 and Texas Standards for CACs.
  • In order to achieve program excellence and program compliance, local centers need a case management system to assist in delivery of services and guide program evaluation.
  • This functional area directly and indirectly impacts many other areas across the organization. As such, activities and efforts will be coordinated accordingly.


Essential Job Functions:

Program Excellence:

  • Conducts program excellence activities, including, but not limited to:
    • Program Excellence site visits (within state of Texas)
    • Development of technical assistance resources
    • Outcome Measurement System administration and training

Program Compliance:

  • Conducts compliance activities, including, but not limited to:
    • Compliance site visits (within state of Texas) and/or desk reviews
    • Quarterly Statistical Report (QSR) reviews
    • MOU/Working Protocol reviews
  • Maintains expert knowledge of Texas Standards for CACs, NCA Standards for Accreditation and Texas Family Code Chapter 264.

Statewide Case Management System:

  • Provides support for Collaborate case management system, including, but not limited to:
    • Responding to help desk inquiries
    • Conducts training efforts, including office hours, webinars, and creation and maintenance of training documents
    • Assists users with reports, including statewide reporting periods and CAC report creation
    • Quality assurance efforts, including data quality checks, system list audits, and development testing
  • Maintains detailed working knowledge of Collaborate case management system.



Desirable Competencies & Skills:

  • Growth mindsetanchors to the vision and associated growth by leading with an innovative mindset and developing new ways of working across a diverse talent pool to optimize work and performance.
  • Strategic doer – skilled at building a reputation as a strategic-doer by demonstrating agility and collaboration through the organization to achieve results on cross-functional initiatives.
  • Culture influencer – actively demonstrates and makes decisions according to the CACTX creed, helps to reinforce and stitch together the culture across the candidate and employee lifecycle.
  • Critical thinker- demonstrates ability to quickly identify problems and propose solutions. Demonstrates ability to strategically prioritize and tailor communications to different audiences.
  • Membership focused- keeps membership focus at the forefront of all interactions with CAC staff, boards and MDT partners.


Minimum Educational/Professional Requirements: 

  • Bachelor’s degree is required.
  • Skill in communicating effectively, both in writing and verbally.
  • Skill in working with a diversity of people.
  • Highly organized and able to prioritize work to meet deadlines.
  • Microsoft Office skills- advanced knowledge of Microsoft Excel and Access preferred.
  • Ability to travel up to 25%.
  • Must have own transportation.


Desirable Educational/Professional Qualifications:

  • Experience with Collaborate case management system.
  • Knowledge of CAC model and Texas Standards.
  • Experience with program evaluation and data analysis.
  • Experience with training or presentations.


Minimum Personal Requirements: Cultivate an environment of trust and embody the values of mindfulness, quality, adaptability, collaboration, and accountability.


Desirable Personal Requirements:  Mature, self-motivated, good judgment, flexibility, adaptable to change, positive attitude, innovative thinker, and good problem-solving skills. High professional standards and ethics.


Job Location: CACTX is located at 1501 West Anderson Lane, Building B-1, Austin, Texas 78757. Remote work options considered.